Privacy Policy
Last updated: October 6, 2026
The Roof Pack Inc. ("The Roof Pack," "we," "us") is a roofing contractor based in Florida. This policy explains what information we collect when you use our website or contact us, how we use it, and the choices you have.
Information we collect
- Contact details you give us, such as your name, phone number, email address and property address.
- Details about your roof and project, including photos, descriptions and preferred appointment times.
- Messages you send through our quote forms, online scheduler, roof visualizer and the Ruby AI chat assistant.
- Basic technical information collected automatically when you visit, such as browser type, device, pages viewed and how you arrived at our site.
How we use it
- To respond to your request, prepare your Roof Pack(Edge) Report, schedule visits and provide estimates.
- To perform roofing work, handle permits and support insurance documentation you ask us to help with.
- To contact you by phone, text message or email about your project or request.
- To improve our website, services and advertising.
Ruby AI chat
Ruby is an automated assistant. Messages you type are processed by an AI service to generate replies and may be reviewed by our team so we can follow up. Please do not share sensitive information such as financial account or Social Security numbers in the chat.
Advertising and analytics
We may use tools such as Google Ads and Google Analytics, which can use cookies or similar technologies to measure visits and show relevant ads. You can manage cookies through your browser settings and adjust ad personalization through your Google account settings.
Text messages (SMS)
If you give us your mobile number, you agree that we may text you about your request, appointments and project. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of any purchase. We do not sell or share your mobile number with third parties for their own marketing.
How we share information
We do not sell your personal information. We share it only as needed to run our business, for example with scheduling, communication, financing, website hosting and software providers, material manufacturers for warranty registration, permitting offices, insurance companies when you ask us to, or when required by law.
Keeping and protecting information
We keep information as long as needed for your project, warranties, and our business and legal records, and we use reasonable measures to protect it. No method of transmission or storage is completely secure.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by using the contact details below. Our website is not directed to children under 13.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.